Your Questions, Our Answers
Everything You Need to Know !
About VivaSkinz
What is VivaSkinz's mission?
Our mission is to rejuvenate your skin, offering it the gift of life. We believe in the power of professional-grade skincare accessible at home, promoting skin beauty and health.
How was VivaSkinz founded?
VivaSkinz was created by enthusiasts in dermatology and aesthetic technology, committed to making professional skincare treatments accessible to everyone. Inspired by the benefits of microdermabrasion, we developed an innovative device for easy and effective home use.
About the Microdermabrasion Device
What is microdermabrasion?
Microdermabrasion is a non-invasive skin treatment that uses mechanical exfoliation to remove dead skin layers, revealing healthier, younger-looking skin underneath.
How does VivaSkinz’s microdermabrasion device work?
Our device utilizes exfoliating tips and gentle suction to exfoliate the skin while stimulating collagen production and elasticity. It’s designed to be safe, gentle, and effective on all skin types.
How often can I use the microdermabrasion device?
We recommend starting with one to two uses per week, depending on your skin's sensitivity. Listen to your skin and adjust usage as necessary.
Using and Maintaining
How do I clean the device after use?
Follow the instructions provided with your device for proper cleaning, which typically involves removing the exfoliating tip and washing it with soap and warm water, then disinfecting the device as recommended.
Can I use the device on sensitive skin?
Yes, our device is designed for use on all skin types. However, if you have sensitive skin, start with shorter sessions and monitor your skin's reaction.
What should I do if I experience skin irritation?
If you experience irritation, stop using the device immediately and consult with a dermatologist to ensure it is suitable for your skin type.
Orders and Delivery
How can I order the VivaSkinz microdermabrasion device?
Order directly through our website by following the online ordering process and selecting your preferred payment method.
What are the delivery times?
We aim to process and ship all orders within 2 business days. Delivery times can vary from 7 to 12 business days, depending on your location.
Returns and Warranty
What is your return policy?
We offer a 100% satisfaction guarantee. You can return the device within 30 days of purchase for a full refund, provided it is in original condition and with all accessories.
Is the device covered by a warranty?
Yes, our microdermabrasion device comes with a one-year warranty against manufacturing and material defects.
Additional Questions
Can the device be used on all areas of the face?
Yes, the device is safe for use on all facial areas, but avoid sensitive areas like the eyelids.
Are there different intensity levels?
Yes, our device features adjustable intensity levels to cater to different skin sensitivities and areas.
How long does a treatment session take?
A typical session takes about 5-10 minutes, depending on the area being treated.
Do I need to use special products with the device?
No special products are required, but we recommend using a gentle, non-abrasive cleanser before treatment and a moisturizer afterwards.
When will I see results?
Some users notice an immediate improvement, while for others, it may take a few sessions to see visible results.
Can I use the device with other skincare treatments?
Wait at least 24 hours before or after using other skincare treatments to avoid over-exfoliation.
Is it suitable for men and women?
Yes, our device is designed for both men and women seeking to improve their skin health.
Where can I find customer testimonials?
Visit our website to read testimonials from our satisfied customers and see before-and-after photos.
Looking for more answers?
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